Messages and requests
Spot the signals that an email, link, attachment or unexpected request deserves a second look.
For the people behind the screens
Our instructor-led sessions use the emails, links, requests and account decisions people face at work. Your team learns what to question, how to verify and when to ask for help.
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People should leave a session knowing what to notice, what to question and what to do next.
We work through familiar situations: a change to payment details, an unexpected file share, an urgent message or a request for confidential information. Staff practise checking the request and choosing an appropriate response.
Sessions can cover phishing, account security, information handling and the safe use of AI tools. We adapt the examples to the roles involved and can provide focused guidance for individuals or smaller groups.
What we can discuss
We tailor the focus to the audience and the work they do.
Spot the signals that an email, link, attachment or unexpected request deserves a second look.
Decide what can be shared, check access and use AI tools within your organization’s rules for sensitive information and human review.
Use scenarios that feel familiar to the team, including phishing awareness and the way attackers create urgency.
Help people understand how to report a concern and why asking early is better than staying quiet.
Starting with your team
We ask about the work people do, the information they handle and the situations they need to prepare for.
We talk about who needs training, what they handle and the situations that are already causing questions.
We shape the topics and level of detail around your people, whether they need a broad introduction or focused guidance.
Staff leave knowing how to verify a request, report a concern and find the relevant policy or support contact.
Let's talk
Tell us about the team and the situations you want training to address.