Help when work stops
User support, troubleshooting, equipment setup and the everyday questions that should not become long interruptions.
Everyday care · Managed IT
IT support that knows your environment.
We help your staff with everyday problems and look after the devices, servers and network behind their work. Support, maintenance, backup and planning stay connected instead of becoming separate jobs for your team to coordinate.
Talk about managed IT
Managed IT services
Daily support and ongoing maintenance.
We resolve immediate problems and investigate the ones that keep coming back.
That includes setting up a new employee's computer, investigating connection faults, maintaining servers and checking that updates and backups are being handled. These routine tasks help keep staff working and give us useful evidence about the condition of your systems.
We take stock of what you already use and who is responsible for it. Then we agree on the support Zen Cyber will provide, how your people reach us and which improvements deserve attention first. We're based in Edmonton. Tell us where your people work, and we can discuss what support would look like.
What this can cover
What managed IT can include.
We agree on the support scope and responsibilities with you.
Care between support calls
Monitoring, updates and maintenance for devices, servers and networks, with faults and outstanding work tracked for follow-up.
Protection and a way back
Backup and recovery planning alongside the day-to-day care of your systems, so an incident has a practical response.
Advice based on your systems
Equipment choices and upgrade plans based on how your team works. We can also connect operational issues to a broader security or governance review.
Starting together
A planned handover.
We review the people, systems and existing support arrangements before taking on responsibility.
Talk through the work
Tell us where support is working, where it slows people down and what you need from a partner.
Review the environment
We take stock of the systems, access, backups and existing responsibilities before recommending a scope.
Make the handover clear
We agree on what Zen Cyber will look after, what needs attention first and how your team reaches us.
Let's talk
What support does your team need?
Tell us what is working, where staff are losing time and what you need an IT partner to take on.