Help when work stops
User support, troubleshooting, equipment setup and the everyday questions that should not become long interruptions.
Everyday care · Managed IT
IT support that knows your environment.
We help staff resolve IT problems and maintain the devices, servers and networks they use. We also review backups and plan upgrades, so you have a team responsible for both support and upkeep.
Talk about managed IT
Managed IT services
Daily support and ongoing maintenance.
We resolve immediate problems and investigate the ones that keep coming back.
That includes setting up a new employee's computer, investigating connection faults, maintaining servers and checking updates and backups. We track recurring problems and outstanding work rather than treating every call as a separate issue.
Before taking on support, we review your systems and existing arrangements. We then set out what Zen Cyber will look after and how your staff will reach us. We're based in Edmonton and can discuss support for teams working elsewhere.
What this can cover
Support, maintenance and planning.
The services below can form part of a managed IT agreement.
Care between support calls
Monitoring, updates and maintenance for devices, servers and networks, with faults and outstanding work tracked for follow-up.
Backup and recovery
Review backup coverage, test recovery arrangements and plan the response to a system failure or security incident.
Advice based on your systems
Equipment choices and upgrade plans based on how your team works. We can also connect operational issues to a broader security or governance review.
Starting together
Changing providers takes preparation.
Access, documentation and support responsibilities need to be in place before the handover.
Talk through the work
Tell us where support is working, where it slows people down and what you need from a partner.
Review the environment
We review accounts, equipment, applications and recovery arrangements, including anything managed by another provider.
Make the handover clear
We agree on what Zen Cyber will look after, what needs attention first and how your team reaches us.
Let's talk
What support does your team need?
Tell us where staff are losing time and what you need an IT partner to take on.